Fri, 20 Feb 2026 22:18:06 +0000

Customer Service Representative

Department: Customer Service

Employment Type: Full Time

Location: Remote

Compensation: $17.50 / hour

Description

At Thorne, we work to deliver high-quality, science-backed solutions to empower individuals to take a proactive approach to their well-being. Each day begins with a mission to help others discover and achieve their best health. We count on our team members to challenge and push the boundaries to make that happen. At Thorne, you’ll be joining a team of more than 750 passionate individuals committed to our cause of providing superior health solutions at every age and life stage.

Starting at $17.50 per hour. Candidates with prior customer service experience may be considered at a higher rate based on years of relevant experience.

Phone Support: The hours are 11:30am - 8:00pm EST.

At Thorne, our Customer Service Representatives are trusted partners in our customers’ health journeys. This role is ideal for someone who thrives in a fast-paced, high-volume environment and takes pride in delivering thoughtful, solutions-focused support across phone, email, and chat.

If you are metrics-driven, detail-oriented, and committed to professional communication, we’d love to meet you.

RESPONSIBILITIES

What You’ll Do

Manage high-volume inbound customer interactions across phone, email, and chat

Deliver empathetic, solutions-focused support while maintaining professionalism

Meet and exceed performance metrics including:

Customer Satisfaction (CSAT)

Average Handle Time (AHT)

Service Level Agreements (SLAs)

Productivity and resolution goals

Navigate multiple systems simultaneously with accuracy and efficiency

De-escalate challenging situations while protecting company policy and customer trust

Maintain thorough and precise case documentation

Collaborate with internal teams to resolve complex customer issues

WHAT YOU NEED

High school diploma or general education degree (GED) is required.

2+ years of customer service experience in a call center or high-volume support environment

Professional experience with CRM platforms; Salesforce preferred

Experience managing 50+ interactions per day

Comfort working in a KPI-driven environment

Strong written and verbal communication skills

Ability to remain calm and professional in escalated situations

Excellent time management and multitasking skills

A dedicated, distraction-free remote workspace

WHAT WE OFFER

Competitive compensation

100% company-paid medical, dental, and vision insurance coverage for employees

Company-paid short- and long-term disability insurance

Company- paid life insurance

401k plan with employer matching contributions up to 4%

Gym membership reimbursement

Monthly allowance of Thorne supplements

Paid time off, volunteer time off and holiday leave

Training, professional development, and career growth opportunities

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